SMS Terms of Service

Text Messaging Privacy Policy

Effective Date: April 13, 2026

At CreekWood Veterinary Hospital, we are committed to protecting your privacy and ensuring transparency in how we use text messaging (SMS) to communicate with you regarding your pet’s care.

Information We Collect

When you opt in to receive text messages from our clinic, we may collect:

Phone Number: Used to send you messages related to your pet’s care
Message Content: Any information you provide via text, including questions or updates about your pet
Client & Patient Information: Limited details necessary to identify you and your pet within our system
Device/Carrier Information: May be automatically collected for message delivery purposes

How We Use Text Messaging

We use SMS communication strictly for purposes related to veterinary care and client service, including:

Appointment reminders and confirmations
Vaccine and wellness reminders
Updates regarding your pet’s treatment or hospitalization
Prescription and refill notifications
Follow-up care instructions
Responding to client inquiries

Opt-in and Opt-out:

Consent (Opt-In): By providing your phone number and opting in to receive text messages, you consent to receive SMS communications from CreekWood Veterinary Hospital. Consent is not a condition of purchase or services.
Opt-Out Instructions: You can opt-out at any time by replying “STOP” to any message we send. After opting out, we will not send you further text messages unless you send “START” to our number.

Message Frequency & Fees

Message frequency will vary depending on your pet’s care needs
Standard message and data rates may apply based on your mobile carrier

Data Sharing & Third Parties

With Service Providers: We may share your information with trusted third-party service providers who assist us in delivering our text messaging services. These providers are contractually obligated to keep your information confidential and use it only for the purposes of assisting us.
For Legal Compliance: We may share your information if required to do so by law, regulation, or legal process (such as a subpoena, court order, or government request).
Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our business, your information may be transferred as part of the transaction.

We will not sell, rent, or otherwise share your personal and mobile information with third parties.

Data Security

We implement reasonable safeguards to protect your information. However, text messaging is not a fully secure form of communication, and we cannot guarantee absolute security.

Veterinary Considerations

Text messaging is not intended for medical emergencies. If your pet is experiencing an emergency, call us directly or seek immediate veterinary care.
Sensitive or complex medical discussions may be redirected to phone or in-person communication for accuracy and privacy.